Returns & Exchanges
At Bonded Bottle Shop By Whiskey Bonded, we strive for complete satisfaction with every pour; however, due to the nature of food and beverage products, returns are typically limited to damaged or incorrect shipments. Please inspect your delivery immediately and contact us within 48 hours if there are any issues with your order.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your spirits or glassware.
Document Damage
If your bottle arrived broken or leaking, please provide clear photographic evidence of the packaging and the product to expedite your claim.
Await Authorization
Our team will review your request according to state liquor laws and provide a Return Merchandise Authorization (RMA) if the return is eligible.
Receive Refund or Replacement
Once your claim is approved or the original item is returned to our shop, we will issue a full refund to your original payment method or ship a replacement bottle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing